Delivery Policy

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Delivery Information

Get free delivery on orders over AUD 200 within Australia. Note that large orders or deliveries to rural areas may have extra charges.If your order doesn't meet these requirements, please check the rate table below.

In order to guarantee security and privacy, parcels will be dispatched in ordinary, unmarked packaging. Orders will be dispatched promptly upon receipt of prescriptions (if applicable) and payment processing.

Australian Orders

Australia Post eParcel or courier service will bring orders to Australia, and you might need to sign for them when they arrive. Please give an address where someone can accept the parcel between 9:00 a.m. and 5:00 p.m. If no one is available, you may need to pick it up at your local post office. It's a good idea to use business names.

Orders from other countries.

International goods will be shipped using Australia Post Airmail. International airmail delivery can take up to 14 days.To ensure protection and privacy, all packages will be sent in plain, unmarked boxes. Order delivery will depend on payment and prescriptions if needed.

Tapentadol-Australia orders are processed on work days, which are Monday to Friday. We do not send out goods on weekends and public holidays in New South Wales. We send all items from our warehouse in Sydney, NSW.

Shipping in the United States. Shipping is free within Australia for sales over AUD 200 that are delivered to an Australian address. There might be an extra fee for large orders sent to faraway places.

Free Shipping in Australia

We offer free shipping for all orders over AUD 200 delivered to Australian addresses. Please note that large orders to remote locations may incur additional charges.

International Shipping

All international orders are shipped via Australia Post's Airmail service. Delivery timelines are estimates only and do not include potential delays in customs processing. Please allow up to 14 days for delivery.

  • International Shipping Fees:
  • Shipping costs vary depending on the destination, package weight, and shipping method. You can calculate the exact shipping fee using our Postage Calculator during checkout.

  • Customs and Taxes:
  • Prices and shipping costs do not include customs duties, taxes, or import fees. These charges are the responsibility of the customer. For more information, please contact your local customs office.

Shipping Restrictions

Some products cannot be shipped to certain countries. Please check the product details for any restrictions before placing your order.

Shipping Costs

Shipping fees are calculated based on:

  • The weight of the package (excluding packaging materials).
  • The customer’s location.
  • The chosen shipping method.

Order Processing and Tracking

  • All orders are shipped from our warehouse in Sydney, Australia.
  • Remote locations are classified by Australia Post based on their distance from Sydney.
  • Domestic orders will receive a tracking number via email on the same day the order is shipped.
Contact Us

For help with delivery or any other inquiries, please email us at: support@tapentadol-australia.com

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Fast, discreet delivery.

Delivered in secure, plain packaging on fully tracked delivery from just £20.

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100% AUS-based pharmacy.

Our team of doctors and pharmacists, and our support staff, are all AUS-based.

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Free advice and support.

Have a question? Telephone support is always free; Monday - Friday, 9am - 5pm.