Faq's

Does the packaging have a subtle appearance?

The address label is the only thing that appears on the outside of any box. Small letters spell out "Simple Vitamin Healthcare" and our return address as the sender's information, but there are no other clues about what's inside.Our package is plain and simple, so there are no clues about what's inside.

Do you offer a private service?

Nobody else can see or access your medical information or order history. Only our pharmacy staff, patient care team, and prescribers will be able to get in. They are legally required to keep information private and follow the code of conduct for registered health workers.

Am I receiving genuine medication?

In fact, our warehouse is in BRISBANE, but the medications are manufactured in India, which was FDA Approved for Manufacturing, and this is where all of your medicines come from. All medicines come from registered suppliers in Australia. To make sure that a medicine is accurate, you can often call the manufacturer and give them the batch number of the medicine you have gotten.

Who is in charge of bringing my order to me?

AusPost Express Post delivers all items.

How long does it take to get there?

Orders are usually looked over, packed, and sent out within 24 hours, Monday through Thursday. If you place an order after midnight on Friday or over the weekend, it will be sent out on Monday when the mail service starts up again. There may be delays if our doctors need more information from you or if you take too long to verify your ID (first-time buyers).

If you live in a big city in Australia, your order will usually get to you in one to two working days. For rural or regional places, it could take up to five business days. This tool from Australia Post will help you figure out how long it should take for your package to get to you. After your order has been sent, you can get a tracking number by email or from your account page.The first number is 4007. https://www.auspost.com.au/parcels-mail/figure-out-postage-delivery-times

Is there a tracking number I can use?

Once Australia Post picks up your package for delivery, you should get an email with your tracking number right away. It is usually around 6 p.m. AEST. Have you checked your junk mail? If not, you should have seen this there. You can also go to "My Account" after logging in to see how to track your most recent sales.

Do I need to sign for my package?

Yes, all orders must be paid for because of what's in them and the rules.

If no one is home to accept your package, it will be sent to the post office and held there for five business days. You should get a card or be able to find the tracking number online.It will be sent back if it isn't picked up within this time window, and there are fees for redelivery.The costs of return and redelivery add up to $19.90 for redelivery.

How will my delivery proceed if I am not present at home?

Some things, like prescription drugs, need someone to be there to sign for the package when it arrives. No matter what kind of Regular or Express Post order it is, if no one is home when the driver arrives, and there is nowhere safe or authorised to leave the package, they will either try again or leave a card with information on where to pick up the parcel.

The wrong item was sent to me.

Visit Contact Us and choose "Returns" from the drop-down menu to start the returns process if you got the wrong item. Make sure you give as much information as you can; this will help our team process your return quickly.

Do you send to Post Office Boxes and mailboxes?

We can ship to PO Boxes and Parcel Lockers right now, but you need to make sure that the payment address you give us at checkout is your home address.There will be cards in your PO box. You can get your package at the post office with this card. The post office will only keep your package for a certain amount of time. You may have to pay to have your package re-delivered if you don't pick it up on time.

Can I use the post office in my town as my delivery address?

Not right away. It costs $19.90 to have packages sent straight to the post office returned.Join Australia Posts Parcel Collect to be able to take your package to any post office in Australia. Find out more on this page from Australia Post: https://auspost.com.au/receiving/collection-points/choose-a-post-office-for-delivery.

Can I pay with PayPal?

Yes. Once you've paid, we'll send the PayPal link to the email address you used to sign up. Feel free to send an email back with a receipt. Based on their terms and conditions, PayPal does not let sellers take payments for prescription drugs. This is why PayPal will be using an individual name.

How do I pay for my order?

Tapentadol-Australia.com takes funds through:

• Pay with PayPal
• Visa or MasterCard for AliPay
• Visa Paying off
• Pay After
• WeChat

Pay for all foreign orders with PayPal or AliPay.

When will I get my money back?

It should take between one and five business days for the refund to show up on your card. Sometimes, it can take up to 7 days.

Are you okay with a change of mind coming back?

You can get a return or refund from Tapentadol-Australia if you change your mind about your order and follow all the steps in our Returns Policy.